Frequently Asked Questions
Everything you need to know about our luxury games and showroom services.
What are your delivery and installation options?
We offer white-glove delivery and professional installation for all large items, including pool tables and arcade machines. Our specialist team will handle everything from transport to final assembly and leveling in your home.
Do you provide a warranty on vintage or restored machines?
Yes, all our vintage and restored items undergo a rigorous 20-point inspection and come with a comprehensive 12-month parts and labor warranty for your peace of mind.
Can I visit a showroom to try the equipment before purchasing?
Absolutely. We encourage customers to visit our Weybridge showroom to experience the quality of our products firsthand. Please book an appointment via our contact page to ensure a specialist is available to assist you.
Do you offer international shipping?
We ship our luxury games room equipment worldwide. International shipping costs are calculated based on the destination and item size; please contact our sales team for a bespoke export quote.
Can I customize the finish of my games table?
Many of our bespoke pool, foosball, and shuffleboard tables offer customization options, including wood finishes, cloth colors, and personalized branding. Check the product description for specific customization availability.
What is your return policy for large furniture items?
Standard items can be returned within 14 days of delivery if they are in original condition. Please note that bespoke or custom-built orders are non-refundable once production has commenced.